Senior Business Analyst, Supply Chain — The Home Depot Apr 2021 – Present • Lead requirements for a $42M supply-chain modernization program impacting 2,000 stores. • Authored 80+ user stories and 14 process maps adopted by engineering and operations. • Built reporting that surfaced $7.8M in annual inventory carrying-cost savings. • Facilitate weekly discovery workshops with executive sponsors and 30+ stakeholders. • Mentor 3 junior analysts and lead the internal BA community of practice. Business Analyst, Customer Experience — Delta Air Lines Aug 2018 – Mar 2021 • Owned requirements for digital self-service tools handling 4M+ monthly interactions. • Partnered with data science on a churn model that identified $11M in at-risk revenue. • Led process redesign that cut average handle time by 28% in the contact center. Business Technology Analyst — Deloitte Consulting Jul 2016 – Jul 2018 • Supported strategy and operations engagements for clients in retail and financial services. • Built financial models and operational dashboards used by client C-suite teams.

• Lead requirements for a $42M supply-chain modernization program impacting 2,000 stores. • Authored 80+ user stories and 14 process maps adopted by engineering and operations. • Built reporting that surfaced $7.8M in annual inventory carrying-cost savings. • Facilitate weekly discovery workshops with executive sponsors and 30+ stakeholders. • Mentor 3 junior analysts and lead the internal BA community of practice.